Order, Shipping, and Return Policies
Technical or Warranty Questions
For any questions on any product prior to or after purchase, please contact us by calling 650.517.1841 or through our contact form.
Sales tax may be applied to shipping and handling charges.
Credit Card Orders
Ritchey accepts American Express, Discover, Visa, and MasterCard for all orders in the US. When purchasing with credit card, please provide credit card billing address, if different from the shipping address. Be sure to also include daytime/evening phone numbers. If the billing address does not match the one that is on file at the financial institution, or if authorization is not given for any reason, Ritchey reserves the right to cancel the order without notification. Ritchey is not responsible for credit card problems with the financial institution; any issues must be resolved prior to submitting an order.
Free shipping on all orders over $150. (Excluding frame orders.*)
Flat rate of $10 for all orders under $150.
Flat rate of $49 for each frame.
- Customers have 10 business days from the date of purchase from Ritchey to make a non-warranty return, such as incorrect item received or duplicate order. Authorized Ritchey Retailers set their own return policies for non-warranty returns.
- Credit can only be issued if product is in new condition and original packaging
- Return shipping will be refunded on orders sent in error or if the item is defective
RETURN AND EXCHANGE INSTRUCTIONS:
- Return authorization not required unless product is damaged in shipping
- Use the mailing label on the back of original receipt in shipment to return package (insured shipping method recommended)
- Unless specified in the document, all refunds and/or any additional purchases will be made to the payment method used on the original order
- Any item being returned for warranty consideration must be sent to Ritchey. Please see instructions on our warranty page.
For questions regarding your exchange or return, contact Ritchey at: 650.517.1841 or Excel at: 800-627-6664 or [email protected]
USA Returns and Exchanges Address:
℅ Excel Sports
2045 32nd Street
Boulder, CO 80301
Attn: Returns Department
Limits of Responsibility
Ritchey accepts no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
You agree to indemnify, defend, and hold harmless Ritchey, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorney fees) that arise from your use of any of Ritchey’s services.
Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store are not refundable.
We reserve the right to refuse any sale at any time.