RITCHEY WARRANTY AND RETURN POLICY
RITCHEY DESIGN, INC. (North and South America)
LIMITED WARRANTY ON RITCHEY FRAMES
Ritchey warrants that its frames are free of defects in materials and workmanship. This warranty extends to the original owner of each Ritchey frame for five years from the date of purchase. The limited warranty on paint is one year and is subject to the terms of the one-year limited warranty stated above. This limited warranty does not apply to components or other items attached to the frame, such as seat posts, handlebar stems, brakes, wheels, front forks or drivetrain components. Such components are covered by the warranties (if any) offered by the manufacturers of those parts.
During the first five years of the original owner’s ownership of a Ritchey frame which was purchased new from Ritchey or an Authorized Ritchey Dealer, Ritchey will repair or replace, at its discretion, a frame deemed by Ritchey to be subject to this limited warranty. This limited warranty is not transferable and does not cover damage from accidents, crashes, neglect, corrosion, abuse, improper maintenance or modification, components (whether properly installed or not), use different from the frame’s intended purpose, or normal wear and tear. Warranty claims require proof of purchase and should be submitted to an Authorized Ritchey Dealer for evaluation, or to Ritchey, if purchased directly from Ritchey. Ritchey advises that its frames be inspected at least once a year by a professional bicycle mechanic for signs of wear and tear. This inspection may need to be done more frequently, depending on riding conditions and usage. Consult your Authorized Ritchey Dealer for more specific advice.
The original owner shall pay the cost of returning the frame to Ritchey, travel to and from an Authorized Ritchey Dealer, and any reassembly of the bicycle following return of the original or a replacement frame by Ritchey. Ritchey will not return any frame that, in its judgment, is unsafe for its intended use.
This limited warranty does not cover counterfeit products, products which were not purchased new by the person submitting the limited warranty claim or products not purchased from Ritchey or an Authorized Ritchey Dealer. All claims under this limited warranty must be submitted during the limited warranty period, regardless of when they arose.
THIS IS A FULL AND COMPLETE STATEMENT OF RITCHEY’S LIMITED WARRANTY. RITCHEY DOES NOT ALLOW ANYONE, INCLUDING RITCHEY AUTHORIZED RETAILERS, TO EXTEND ANY OTHER EXPRESS OR IMPLIED WARRANTIES. THIS INCLUDES ANYTHING SAID BY ANYONE WHEN DEMONSTRATING RITCHEY PRODUCTS. RITCHEY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, OTHER THAN WHAT IS STATED IN THIS DOCUMENT. THIS INCLUDES THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS. ALL REMEDIES AVAILABLE TO THE ORIGINAL OWNER ARE STATED HEREIN. RITCHEY’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE ORIGINAL PURCHASE PRICE OF THE ITEM SUBMITTED FOR WARRANTY COVERAGE. RITCHEY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty gives you specific legal rights, which vary from state to state. Some states do not allow disclaimers of implied warranties, so the above exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.
LIMITED WARRANTY ON RITCHEY PRODUCTS, NOT INCLUDING FRAMES
Ritchey Design (“Ritchey”) warrants to the original owner of Ritchey products (except bicycle frames) that they are free of defects in material and workmanship for one year from the date of purchase. This limited warranty does not cover normal wear and tear, abuse, crash damage, modified products, corrosion, neglect or products damaged due to misuse or improper installation. This limited warranty does not cover counterfeit products, products which were not new when purchased by the person making the warranty claim, or products purchased other than from Ritchey directly or from Authorized Ritchey Dealers. This limited warranty is not transferrable. All claims under this limited warranty must be submitted during the limited warranty period, regardless of when they arose.
There is no pre-determined lifespan for our products due to the many variables that affect products, however we do recommend having your bicycle, including all Ritchey products evaluated annually by a professional bicycle mechanic for wear and tear This inspection may need to be done more frequently, depending on riding conditions and usage. Consult your Authorized Ritchey Dealer for more specific advice.
Should you have a product that may be covered under this limited warranty, please contact your Authorized Ritchey Dealer, if other than Ritchey Design. Authorized Ritchey Dealers are not authorized to refund or replace products purchased by consumers from Ritchey.
If you purchased your product directly from Ritchey, all warranty evaluations must be returned to us for inspection at the sender’s expense and must include a Return Authorization (RA) number. We will not accept products without a Return Authorization number clearly marked on the outside of the box. Please enclose a letter including your name, contact information, a dated receipt and why you have returned the product for evaluation. The sender is responsible for packages until they arrive at our warranty department. Upon inspection, Ritchey at its sole discretion, may replace the product, repair the product, credit the payment account, return the product as is, or retain the product. Ritchey will not return products that are, in its judgment, not safe for their intended use. Please allow 5-10 business days to receive a reply regarding your warranty claim.
To obtain an RMA number please use the form on our contact page here.
The original owner shall pay all costs associated with installation of any returned or replacement parts, as well as the cost of travel to and from an Authorized Ritchey Dealer.
COMPONENT / PRODUCT WEAR NOT COVERED BY RITCHEY WARRANTY
Grips and bar tape / Compression, abrasion and contamination
Tires / Tread, sidewall, or bead wear
Pedals / Mechanical wear due to engagement and disengagement, Worn out bearings
Pedal Cleats / Mechanical wear due to engagement and disengagement, and wear due to walking on hard surfaces
Saddle / Abrasion and wear from falls and general use, and contamination from water and dirt
Chain rings / Mechanical wear between chain and chain rings
Brake pads / Abrasion between brake pad and braking surface
Rims of bikes with rim brakes* / Abrasion caused by brake pads
Hubs / Worn out bearings and rotating parts (i.e. freehub body)
Headsets / Worn out bearings
Wheels / Corrosion caused by tubeless sealant