RITCHEY WARRANTY AND RETURN POLICY
RITCHEY DESIGN, INC. (North and South America)
LIMITED WARRANTY ON RITCHEY FRAMES
Ritchey warrants that its frames are free of defects in materials and workmanship. This warranty extends to the original owner of each Ritchey frame for five years from the date of purchase. The limited warranty on paint is one year and is subject to the terms of the one-year limited warranty stated above. This limited warranty does not apply to components or other items attached to the frame, such as seat posts, handlebar stems, brakes, wheels, front forks or drivetrain components. Such components are covered by the warranties (if any) offered by the manufacturers of those parts.
During the first five years of the original owner’s ownership of a Ritchey frame which was purchased new from Ritchey or an Authorized Ritchey Dealer, Ritchey will repair or replace, at its discretion, a frame deemed by Ritchey to be subject to this limited warranty. This limited warranty is not transferable and does not cover damage from accidents, crashes, neglect, corrosion, abuse, improper maintenance or modification, components (whether properly installed or not), use different from the frame’s intended purpose, or normal wear and tear. Warranty claims require proof of purchase and should be submitted to an Authorized Ritchey Dealer for evaluation, or to Ritchey, if purchased directly from Ritchey. Ritchey advises that its frames be inspected at least once a year by a professional bicycle mechanic for signs of wear and tear. This inspection may need to be done more frequently, depending on riding conditions and usage. Consult your Authorized Ritchey Dealer for more specific advice.
The original owner shall pay the cost of returning the frame to Ritchey, travel to and from an Authorized Ritchey Dealer, and any reassembly of the bicycle following return of the original or a replacement frame by Ritchey. Ritchey will not return any frame that, in its judgment, is unsafe for its intended use.
This limited warranty does not cover counterfeit products, products which were not purchased new by the person submitting the limited warranty claim or products not purchased from Ritchey or an Authorized Ritchey Dealer. All claims under this limited warranty must be submitted during the limited warranty period, regardless of when they arose.
THIS IS A FULL AND COMPLETE STATEMENT OF RITCHEY’S LIMITED WARRANTY. RITCHEY DOES NOT ALLOW ANYONE, INCLUDING RITCHEY AUTHORIZED RETAILERS, TO EXTEND ANY OTHER EXPRESS OR IMPLIED WARRANTIES. THIS INCLUDES ANYTHING SAID BY ANYONE WHEN DEMONSTRATING RITCHEY PRODUCTS. RITCHEY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, OTHER THAN WHAT IS STATED IN THIS DOCUMENT. THIS INCLUDES THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS. ALL REMEDIES AVAILABLE TO THE ORIGINAL OWNER ARE STATED HEREIN. RITCHEY’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE ORIGINAL PURCHASE PRICE OF THE ITEM SUBMITTED FOR WARRANTY COVERAGE. RITCHEY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty gives you specific legal rights, which vary from state to state. Some states do not allow disclaimers of implied warranties, so the above exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.
LIMITED WARRANTY ON RITCHEY PRODUCTS, NOT INCLUDING FRAMES
Ritchey Design (“Ritchey”) warrants to the original owner of Ritchey products (except bicycle frames) that they are free of defects in material and workmanship for one year from the date of purchase. This limited warranty does not cover normal wear and tear, abuse, crash damage, modified products, corrosion, neglect or products damaged due to misuse or improper installation. This limited warranty does not cover counterfeit products, products which were not new when purchased by the person making the warranty claim, or products purchased other than from Ritchey directly or from Authorized Ritchey Dealers. This limited warranty is not transferrable. All claims under this limited warranty must be submitted during the limited warranty period, regardless of when they arose.
There is no pre-determined lifespan for our products due to the many variables that affect products, however we do recommend having your bicycle, including all Ritchey products evaluated annually by a professional bicycle mechanic for wear and tear This inspection may need to be done more frequently, depending on riding conditions and usage. Consult your Authorized Ritchey Dealer for more specific advice.
Should you have a product that may be covered under this limited warranty, please contact your Authorized Ritchey Dealer, if other than Ritchey Design. Authorized Ritchey Dealers are not authorized to refund or replace products purchased by consumers from Ritchey.
If you purchased your product directly from Ritchey, all warranty evaluations must be returned to us for inspection at the sender’s expense and must include a Return Authorization (RA) number. We will not accept products without a Return Authorization number clearly marked on the outside of the box. Please enclose a letter including your name, contact information, a dated receipt and why you have returned the product for evaluation. The sender is responsible for packages until they arrive at our warranty department. Upon inspection, Ritchey at its sole discretion, may replace the product, repair the product, credit the payment account, return the product as is, or retain the product. Ritchey will not return products that are, in its judgment, not safe for their intended use. Please allow 5-10 business days to receive a reply regarding your warranty claim.
To obtain an RMA number please use the form on our contact page here.
The original owner shall pay all costs associated with installation of any returned or replacement parts, as well as the cost of travel to and from an Authorized Ritchey Dealer.
RITCHEY INTERNATIONAL SAGL (Europe, Middle East, Asia, Australia and Africa)
Ritchey International Warranty Policy Under European consumer law the purchaser has full statutory warranty rights for two years from the delivery of the Ritchey product. Your dealer is liable for any lack of conformity with the contract, namely that your purchased product is free of faults, which are impairing its worth or its typical use. In case of a lack of conformity you may require the dealer to repair the product or to replace it, unless this is impossible or disproportionate. Otherwise you may require an appropriate reduction of the price or have the contract rescinded, the latter being excluded if the lack of conformity is minor.
This warranty is valid in states having adopted applicable European Union (EU) regulations into national legislation. The applicable national legislation governing the sale of consumer goods is not affected by this guarantee. Please ask your dealer about the applicable provisions in your country.
Warranty claims will only be accepted if the bicycle or component has been used for its intended purpose. Any bicycle or component used for an unintended purpose will not be eligible for warranty protection.
This warranty does not cover damage resulting from wear (i.e. tire tread wear, bearing wear, rim surface wear, or any other wear or deterioration that is a result of regular use of the product), neglect (insufficient care and maintenance), accidents, stress caused by overloading or over-torque, incorrect mounting or improper treatment or damage or malfunction resulting from changes or modifications made to the bicycle or component. For additional information, note the instructions in your product manual, or consult your dealer.
For all warranty inquiries or claims, in order to benefit from your rights, you must address the claim to the dealer from which you purchased the Ritchey product within a period of two months from the date on which you detected its lack of conformity with the terms of the warranty. You must include your original proof of purchase when initiating your claim with the dealer from which the Ritchey product was purchased.
Ritchey products have been developed and manufactured with great care and have been subject to quality assurance and control tests to help ensure that your Ritchey product performs as it is meant to. Our products are examined and tested both internally and by external neutral test laboratories on an ongoing basis.
We warrant, in addition to above outlined statutory warranty, that your Ritchey product is free of faults or manufacturing defects for 2 years from the purchase date. This warranty does not cover grips, bar tape and tires, or any part of our products that are subject to wear as a part of their function (bearings, rim braking surfaces, tire tread, chainring wear, or the normal breakdown of foam in saddles). You shall be entitled to have your product repaired or replaced subject to the following conditions:
- The manufacturers guarantee only applies to claims made by the initial buyer upon presentation of the originalsales receipt, which must show the date of purchase, dealer address,price paid, and product model name and/or number.
- Warranty claims will only be accepted if the Ritchey product and/or bicycle has been used for its intended purpose.
Ritchey frames have a Limited Five Year Warranty on the frame and a Limited One Year Warranty on paint. This warranty applies to the original owner starting at the original date of purchase. During this time Ritchey will repair or replace, at its discretion, a frame deemed by Ritchey to be subject to warranty. This warranty is not transferable and does not cover neglect, abuse, improper maintenance or modification, use beyond the frames intended purpose, or normal wear and tear. Warranty claims require proof of purchase and should be submitted to the original seller for evaluation.
MANUFACTURER'S WARRANTY DOES NOT COVER DAMAGE FROM:
- Wear as a part of the product's normal function (as noted in the section below entitled "A note on wear")
- Neglect (insufficient care and maintenance)
- Accidents including falls, regardless of who or what was responsible for the accident
- Overstress caused by overloading orover-torque
- Incorrect mounting or improper treatment or damage resulting from changes or modifications made to the bicycle or component (i.e. cutting the handlebar or seatpost, filing or drilling of any kind, and other modifications that can have structural,strength, or safety implications of any sort)
Please pay attention to the instructions in your Ritchey product manual and to the note on wear below. The warranty is null and void in any case where the mounting/installation instructions are ignored, or where inspection intervals are not adhered to, or in cases where the bicycle or component is not maintained with sufficient care.
In the event of all warranty claims, Ritchey reserves the right to provide a bicycle or component of an equivalent or greater quality in an available colour or model. Ritchey does not guarantee that we will be able to replace your warranted product with an identical replacement. This warranty does not cover assembly or refitting costs, nor any costs relating to new accessories, upgrades, replacements or modifications that may be required in order to put a component or frame replaced through warranty back into use.
This warranty does not cover labour and transport costs, nor does it cover follow-up costs resulting from subsequent product compatibility problems, defects, or any other costs associated with the warranty claim.
For all warranty claims please initiate the claim with your dealer, who will instruct you on whether or not you have a valid warranty claim, and the correct warranty procedure. If you are unable to contact your dealer, you can contact Ritchey directly as indicated below.
A NOTE ON WEAR
Components on bicycles are subject to wear due to their function. The rate of wear will depend on care and maintenance, the bike's usage and the environment it is exposed to such as rain, mud, dust, and sand. Some components require regular care and maintenance, but despite the best maintenance program, all components will eventually reach the end of their serviceable life, depending on conditions and intensity of use.
The following Ritchey parts are subject to wear due to their function and are not covered for wear as described under this warranty:
COMPONENT / PRODUCT WEAR NOT COVERED BY RITCHEY WARRANTY
Grips and bar tape / Compression, abrasion and contamination
Tires / Tread, sidewall, or bead wear
Pedals / Mechanical wear due to engagement and disengagement, Worn out bearings
Pedal Cleats / Mechanical wear due to engagement and disengagement, and wear due to walking on hard surfaces
Saddle / Abrasion and wear from falls and general use, and contamination from water and dirt
Chain rings / Mechanical wear between chain and chain rings
Brake pads / Abrasion between brake pad and braking surface
Rims of bikes with rim brakes* / Abrasion caused by brake pads
Hubs / Worn out bearings and rotating parts (i.e. freehub body)
Headsets / Worn out bearings
*DANGER: If you use rim brakes, check the rim's braking surface regularly. Some rims have wear indicators that become visible when the rim has reached its safe limit of wear. Rim walls that become deformed or show small cracks have reached the end of their service life and must be replaced. A good rule of thumb is to examine (or ask your bicycle dealer to do so) the remaining thickness of the braking surface of your rims before your second set of brake pads is worn out.
To initiate a warranty claim or return, please click here.